The Atlassian Community Forums are currently in read-only mode. We will be relaunching on a new platform on September 22 (read more here). We apologize for the extended downtime. For concerns or questions, please email communitymanagers@atlassian.com. See you on the other side, on the new Atlassian Community Forums! :)

×
Forums
Home Q&A Discussion groups Articles Ask a question Search
Learning
Events
Champions
Release Notes
Community
Forums
Home Q&A Discussion groups Articles Ask a question Search
Learning Events Champions Release Notes
Forums
Home Q&A Discussion groups Articles Ask a question Search
Learning Events Champions Release Notes

Forums

Articles
Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Q&A
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

Issue with uploading JIRA plugin for Tenable.io

Aleksey Shchukin
Aleksey Shchukin
Contributor
October 20, 2018

I'm trying to upload a JIRA-add on from Tenable as

per https://docs.tenable.com/other/Tenable.io_Plugin_for_Jira.pdf

Looks like Atlassian JIRA gives an option to upload the file from the url

I get the following error message when provide the upload url:

Problem accessing the file https://www.tenable.com/downloads/integrations/tenable-jira_plugin-1.0.1.obr.

What could be a cause of the issue?

Watch
Like Be the first to like this
1542 views

3 answers

Comments for this post are closed

Community moderators have prevented the ability to post new answers.

0 votes
Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Champions.
Get recognized
October 22, 2018

Ok, as I thought.  You are on Cloud.

The file you are trying to upload is not a "Connect Add-on descriptor", it is a file providing a plugin App.  These cannot be added to Cloud, it only accepts Connect based Apps.  You need to give it the url for the connect descriptor for the service you are trying to add, not the installation file for the Server App.

Go to the marketplace, find Tenable, and select the Cloud version (if there is one)

View More Comments
Aleksey Shchukin
Aleksey Shchukin
Contributor
November 5, 2018

Tenable advised that Atlassian JIRA Cloud is not supported at this time.

Like
Reply
0 votes
Aleksey Shchukin
Aleksey Shchukin
Contributor
October 22, 2018

It gives me an option to install from the url:

Tenable_JIRA_Plugin_url.PNGbut the result is still an error, even if I point the plugin file directly to

https://tenable-downloads-production.s3.amazonaws.com/uploads/download/file/8285/tenable-jira_plugin-1.0.1.obr

JIRA_Install_Error.PNG

Reply
0 votes
Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Champions.
Get recognized
October 20, 2018

My guess is that you are on Cloud where you can not upload files for Server Apps, but instead are supposed to point to the connector for a "connect" add on

Reply

Comments for this post are closed

Community moderators have prevented the ability to post new answers.

Jira
Jira
TAGS
AUG Leaders

Atlassian Community Events

    See all events
    Community
    Forums
    FAQs Forums guidelines
    Learning
    About learning Resources
    Events
    Champions
    Release Notes
    Copyright © 2026 Atlassian
    Privacy Policy Notice at Collection Terms Security