Issue with Validator Esign Permissions in Jira

[amit_bakst]

Hi All,

As an admin in Jira, I have assigned a role that requires a specific group’s signature during a particular transaction. The user trying to perform the transaction is indeed part of the designated group, but this does not allow him to change the status. I would appreciate any advice or assistance.

[Nikola Perisic]

Hello @amit_bakst 

I see that you are using eSign, which I am not familiar with. How does Jira recognise when the signature has been added? Is there some field that they need to fill? - referencing the approval screen.