When we are using "https://jira.example.com/ticket/browse/APK-137" in customer notifications it is directly redirecting to
"https://jira.example.com/ticket/servicedesk/customer/portal/18/APK-137"
specifically for not licensed users (external users)
Is there any way to stop this redirecting mechanism for particular project ?
Community moderators have prevented the ability to post new answers.
User with no license can only access their ticket through the JIRA portal. That means there is no way fro them to access browse/SPT-137 . In order to access this url the user need a JIRA license.
Regards
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