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Issue with 'Stride' App attempting to Connect

Kane
Kane
February 18, 2019

Hi All, 

 

Within the detailed ticket / issue view, down the left hand side we have a number of apps connected. One of which is Stride, that is no longer available. 

 

We are experiencing the issue 'App is not responding'. We have removed the app, however it is still displaying within this section. Any suggestions on how we can remove this?

 

Screen Shot 2019-02-19 at 9.57.51 am.png

Regards,

Kane

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Gurpreet
Gurpreet
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February 18, 2019

did u uninstall the app from the manage apps page ? 

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Kane
Kane
February 18, 2019

It was removed some time ago. Only connected apps displaying are;

  • Jira Software (Cloud)
  • Tempo Planner Cloud
  • Git Integration for Jira Cloud
  • Tempo Timesheets Cloud
  • Jira Service Desk (Cloud)
  • Confluence (Cloud)
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Kane
Kane
February 18, 2019

Screen Shot 2019-02-19 at 10.35.10 am.png

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Gurpreet
Gurpreet
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February 18, 2019

Stride will be decommissioned by atlasian on feb 15 2019 as per this link

https://community.atlassian.com/t5/Stride/ct-p/stride

 

maybe wait for few days or do a login logout or clear the cache/cookies of your browswer to see if it goes away. 

 

if all else fails raise support call with atlassian at support.atlassian.com

 

HTH

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Gurpreet
Gurpreet
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February 18, 2019

under manage apps there is a option where you can select ALL APPS., 

 

that will show you system apps as well. 

if stride shows up there disable it there. here is the screenshot

 

2019-02-19_15-01-34.png

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Jira
Jira
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