Issue with Rovo Dev Subscription Cancellation and Billing Update

[Pinar Dogan]

Our Rovo Dev subscription has been canceled, and the reason provided was missing or incorrect payment information. However, we already had a valid credit card on file.

I am currently trying to update our billing details, but the system is not accepting the information I enter. I have also attempted to use different credit cards, but none of them are being accepted.

I would greatly appreciate your assistance in resolving this issue as soon as possible.

[Marc -Devoteam-]

Hi @Pinar Dogan 

Here on the community we can't deal with Billing and Licensing related issues.

You will have to raise a request with Atlassian Support

You need to have an admin role on the Cloud organization you are in (space/project admin is not enough)

[Nikola Perisic]

Hello @Pinar Dogan , for all billing related issues, you can go here: https://www.atlassian.com/company/contact/purchasing-licensing#/