Issue with QAlity

[Mohamed Bebars]

I have installed and used QAlity tool for a month now as a free trial however, now I can't pay for it or view my current work and we got stuck. which impacted our work badly.
even when I tried clicking "Contact Support" which redirect you to the url "https://soldevelo.com/products/contact/" it is either down or wrong.

Can anyone help me with any advice? I'm unable to access and download my work to migrate it if its down for good.

[Trudy Claspill]

Hello @Mohamed Bebars 

Welcome to the Atlassian community.

Can you provide the link to the app in the Atlassian Marketplace? I see three apps named QAlity; two from Soldevelo and one from QAlify

Additionally, what steps are you executing to try to pay for the app, and what happens?

[Mohamed Bebars]

Hi Trudy,

Thanks for your response, I'm using QAlity actually. When I go to Administration in Jira > Site Settings > Connected Apps > Open the QAlity App, then it shows me to activate a free trial, then it gives an error, as I already completed the free trial.

[Trudy Claspill]

Can you provide the link to the Marketplace listing for the app? As I said, there are three apps that have QAlity in their names and it is not clear to me which one you actually are using.

If you have already had a free trial of an app expire you will not be able to start a new free trial of the same app. An admin with access to your Billing information for your subscription will need to access the Billing page in https://admin.atlassian.com and add billing information for the app so that you can subscribe to the paid version of it.

[Mohamed Bebars]

https://marketplace.atlassian.com/apps/1223344/qality-plus-test-management-for-jira?hosting=cloud&tab=overview