Issue with Jira Payment – Bank-Related Error

[BTDESTEK]

Hello,

We are experiencing an issue with the Jira payment process. It appears that the payment has failed due to a bank-related error.

Could you please investigate this issue with the bank and let us know how it can be resolved as soon as possible? If any action is required from our side, please inform us accordingly.

Thank you for your support.

Best regards,
Şeyda Burkucu

[Marc -Devoteam-]

Hi @BTDESTEK 

You will need to reach out to Atlassian Support an use the Billing options for your question.

This is a public forum, we can't support you in relations to payments.

But if it's a bank related error, please rwach out ot your bank.

[Shalini Pradhan]

Hello @BTDESTEK ,

Good day! Welcome to Atlassian Community :)

Please contact our billing team here: https://support.atlassian.com/contact/ , they will be able to assist you on this. 

Thank you