Issue search API returns results only from team-managed projects

[Pradeep Agrawal]

I am trying to search all issues but getting results only from team-managed projects and not from company-managed ones. The endpoint I am using is:

https://api.atlassian.com/ex/jira/<cloud_id>/rest/api/3/search?startAt=#0&maxResults=1000

Am I missing something?

[Nic Brough -Adaptavist-]

My guess is that your search includes a clause looking for content in a custom field.  One that only exists in a team-managed project, so other projects will be ignored (this is one of the reasons that team-managed projects are not yet useful for any organisation with more than one team using Jira)

[Pradeep Agrawal]

Hi @Nic Brough -Adaptavist- there are no custom fields that I have in my query, here is the full url I am using with the parameters:

https://api.atlassian.com/ex/jira/<cloud_id>/rest/api/3/search?startAt=#0&maxResults=1000

[Nic Brough -Adaptavist-]

Is that search really the one you are running?  There are no search terms at all?

[Pradeep Agrawal]

Yes there aren't. I am trying to query all tickets.

[Nic Brough -Adaptavist-]

Ok, that means that either the user you are using for the query does not have "browse project" permission (possibly because your process is not logging in, and the projects you do get issues from have anonymous access enabled), or the API you are using is not right.

I say the second one because https://api.atlassian.com is not one you should be using - it should be https://<your atlassain site>.atlassian.net

[Trudy Claspill]

@Nic Brough -Adaptavist- 

I wondered about that too. The OP provided a reference document link:

 https://developer.atlassian.com/cloud/jira/platform/rest/v3/intro/#about under "Other integrations"

[Nic Brough -Adaptavist-]

It is an API link I've never used, other than for authentication.  Certainly not for reading issue/page/git data from any of the Cloud services.

[Brant Schroeder]

@Pradeep Agrawal Does the account / credentials that you are using have access to the projects that you are not seeing?

[Pradeep Agrawal]

Yes, I have confirmed that it does

[Brant Schroeder]

@Pradeep Agrawal If you perform a search through a filter and order it by the created date are you seeing the same list?  It could be that a company managed issue is not in the first 1000.

[Pradeep Agrawal]

I am getting less than a page of results. And I have also confirmed (through other cloud id queries) that my pagination code is correct.

[Trudy Claspill]

Hello @Pradeep Agrawal 

Can you provide a link to the documentation you are referencing that tells you how to use the API? Based on my limited work with the Jira API and accessing Jira Cloud that URL doesn't look correct at all, starting with your own Jira Cloud URL should be where you have "api.atlassian.com".

Like I said, though, my experience with the API is limited, so you may be using it in a way that I have not. Seeing your reference document will help us advise you in the context of those reference materials.

[Pradeep Agrawal]

It is at https://developer.atlassian.com/cloud/jira/platform/rest/v3/intro/#about under "Other integrations"