Issue installing Timesheet Tracking for JIRA App

[Tim Ruppert]

Hello everyone

I am a long time JIRA user, but just spun up a new instance for another team.  This instance didn't allow me to install my normal time tracking application as I believe it is going away.  I have tried to install Timesheet Tracking for JIRA - which I've had installed smoothly on another instance - no problem, but I received the following error today - this was after it just spun and spun when it returned to the page after accepting everything for the installation:

Sorry, an unknown error occurred. If this keeps happening, contact support with trace ID: f704e0f8b8e34902993c4a40ff92554b

This happens whenever I try to actually install it.  The support bot said this was a permission issue, but I haven't seen any evidence of that as of yet.  

Thanks in advance.

[Matteo Vecchiato]

Hi @Tim Ruppert ,

I suggest to contact the app vendor support via https://cappsule.atlassian.net/servicedesk/customer/portal/5/user/login?destination=portal%2F5 

I hope it helps.

Regards