Issue create and update automation setting value in custom field

[vishalkalra]

Hi,

I have one automation that creates a ticket in SNOW. I get the result SNOW Number field. I tried to save this in the custom field so that I can use this same variable value for the update automation flow. ( as SNOW will need this to update the issue) But it is not working. Can you help with the exact action that will help me save this variable value to the particular issue ( it cannot be a global variable as it will change for different issue creation requests)

[Fazila Ashraf]

Hi @vishalkalra 

So your jira automation makes a rest call to snow and in response it gets the snow id and want to find the best way to store it in a jira field? like this

[Trudy Claspill]

Hello @vishalkalra 

@Fazila Ashraf 's answer is likely the correct answer.

However, for future reference, in order to help you debug your Automation Flow we generally need the following information:

1. Screen images that show your entire Flow.

2. Screen images that show the details of each step, if the full details aren't available in the flow diagram bubbles.

3. The full details from the flow execution audit log for an instance where the flow executed and you expected it to work but it did not.

Problems in Automations often occur because of the context in which the steps execute. Without that context we can't accurately advise you as to why the flow doesn't work as expected.