Issue Operation Creation

[Michael Heilig]

How do I create a new issue operation such as "Close Ticket."  I am trying to associate my "resolve issue" screen with the "close ticket" operation but the only options I see for issue operation are "create issue," "edit issue," "view issue."

Thank you,

[Alex Koxaras -Relational- · Accepted solution]

Hi @Michael Heilig 

You don't do it that way. If I understood correctly you want to fire a Close Event when an issue is closed. To do that you have to:

• Edit the workflow of your issue types
• Find the transition which closes the issue
• Edit the Post Function
• And Edit the Firing event from (most likely) Generic Event to Issue Closed event
• Save the change and publish your workflow
• Test it

Let me know if that's what you wanted.

[Michael Heilig]

That's perfect.  Thank you!