Issue ID for Atlassian use: 7a094af6b6834ac99274d355f75f8272

[Lya]

Dear support

When I tried to create a jira software instance, I got the following error: "Something went wrong on our end. Please try again. If this keeps happening, contact support. (Issue ID for Atlassian use: 7a094af6b6834ac99274d355f75f8272)." Would you please check and advise how to fix it?

Thanks

Lya

[Harpreet]

Hello @Lya ,

Welcome to the Community!

This could be related to your browser-specific settings, and below are some of the following reasons: 

• If not running the latest version of the browser, it will be compatible with the Cloud environment

• If there are any Extensions added to the browser, then we can manually disable the browser extensions to avoid any of them possibly blocking the content from being loaded.

• If this is affected by stored information in the browser.

  • Run the browser in incognito mode to see and clear all the browser's temporary data at all times (usually Ctrl+Shift+Delete on Windows or Command+Shift+Delete on Mac) and also the following steps.

• Also, try on a different machine/environment so we can discard possible different configurations. 

  • Our suggestion would be to try it on a personal computer since it will ensure you're on a different machine and network (without VPN).

Hope this helps.

Regards
Harpreet Walia

[Lya]

Hi @Harpreet 

I tried it on a personal computer and still failed to create a new instance. Could you please help to check if there is any problems with my email? Is there any limitation on the number of the instances a email account can own?

Thanks

Lya

[Lya]

Hi @Harpreet 

The issue is still there. Would you please help to check and advise?  

Thanks

Lya

[Harpreet]

Hello @Lya ,

Thank you for your response.

• Try using incognito/private mode

• Access the login on a different machine.

• Review if there are any add-ons within the browser blocking connections.

• Is there any firewall setup or a network rule setup?

• Is there any VPN used by you?

If the issue persists, please share a screenshot of error message.

[Samuel Gatica _ServiceRocket_]

Hi @Lya 

Welcome to the Community!

This is not the Atlassian Support team; therefore, we are unable to assist with this issue.

I have submitted a request for support to the Atlassian Support team, and they will respond shortly to assist you.

An Atlassian Support Engineer will review the post and respond on this thread within 2 business days.

Best regards

Sam

[Lya]

Thanks @Samuel Gatica _ServiceRocket_ !