Issue Collector Error

[Laura Franklin]

The issue collector on our Jira Work Management suddenly started throwing an error today. It was working as expected yesterday.

I can see the error message: 

 Required fields not present or fields too long in collector 

When I look at the error in the console, it says: 

{"errorMessages":[],"errors":{"customfield_11789":"Goals field is not editable"}}

The Goals field isn't used in our project anywhere. It is not a required field, but it is a locked field. It seems to be affiliated with a Jira Software feature, not Jira Work Management.

How can I fix this and get the issue collector working again?

[Anandhi Arumugam _Cprime_]

Hi @Laura Franklin Do you have any reference tot he Goals field in your screens or the issue collector? 

[Laura Franklin]

No. It isn't anywhere in our project or in the issue collector.

[Anandhi Arumugam _Cprime_]

Are you able to create issues in this project otherwise? Can you please check the Field Configuration? May be someone made it mandatory there?

[Laura Franklin]

I am able to create issues directly in the Jira project. So it doesn’t appear to be from our configuration. The custom field is not marked as required, but is marked as locked.

This project is almost entirely based on issues being reported via the issue collector, which has made this a significant issue for us.

[Vincent GUFFON]

Hi Laura, did you find a solution ? 

[Anandhi Arumugam _Cprime_]

Can you share a screenshot of the Issue collector? Is this custom code?

[Vincent GUFFON]

What screen do you want ? the form screen on the website or the configuration screen ? 
It's a custom trigger system 

[Anandhi Arumugam _Cprime_]

The Issue collector configuration on Jira. This would help to see the customised issue collector and if any issues with that

[Vincent GUFFON]

It's working now. Jira Update maybe ? 

[Laura Franklin]

It is working for me now, too! It must have been an update.

[Anandhi Arumugam _Cprime_]

Good to know it is working now.

[Vincent GUFFON]

Same problem here !