Is there an issue with the Team Field?

[Jared Bodnar]

Today, when I signed in to Jira Cloud, I noticed that the Team field in Jira no longer populates the Team values that existed previously. My filters that use the previously existing Team values still work and render the results I want, so I know the Teams have not been deleted; however, I cannot assign / update any issues with the previously existing Team values. When I navigate to the Team page, I get an error that says, "We can’t show you this team". Moreover, I created the Team values that I am expecting in the field dropdown, so there shouldn't be an access issue.

Does anyone know if there's an existing Bug logged with Atlassian to resolve this? I do not want to recreate the Team values and reassign all the issues to the newly created Team values if this will get resolved soon.

[Trudy Claspill · Accepted solution]

Hello @Jared Bodnar 

Welcome to the Atlassian community.

I don't see any new bugs in Atlassian's public backlog created in the past 5 days on this topic.

I am not having any problems selecting pre-existing Teams in the Team field in my Jira issues.

I advise you to have your Jira Admins open a support case directly with Atlassian support if this problem persists. And it would be lovely if you report back here what you learn about resolving the issue.

[Jared Bodnar]

Thanks for reviewing this, Trudy! I checked with our Jira Admins, and we found that the issue is due to our upgrade to Jira Enterprise. Seems that the Teams were missed in the migration process. Once that happened, we are now able to view, assign, and update the Team values on Jira issues as expected.