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Is there an automation that re-opens a Zendesk ticket when the linked Jira ticket is commented?
lea.maire
May 11, 2020 edited
Hi,
I want to re-open a Zendesk closed ticket when the Jira ticket linked to this ticket is commented.
Indeed, I have users who don't follow their Jira tickets' evolution and quickly close their Zendesk tickets so I'd like them to be warned by re-opening the ticket on Zendesk when a user send a reminder on Jira.
I can re-open the Zendesk ticket when the status of the Jira ticket changes (thanks to Workflows) but here I want it to open when we comment it.
Thanks a lot in advance!
Have a great week,
Lea
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