Is there a way to set a user's role or permission to exclude them from @mentions?

[Jonathon Broughton]

We have some accounts set up that allow different departments to comment on issues, but their names are children to the organisation's master account so @mentions can become a confusing long list.

Is there a way to exclude a category of accounts from mentions without limiting their access or other permissions?

[Angélica Luz · Accepted solution]

Hi Jonathon,

Currently, it's not possible to restrict members or groups from showing up on mentions.
We do have a feature request suggesting the implementation of such ability:

- https://jira.atlassian.com/browse/JRACLOUD-62463

Please, make sure to watch and vote to receive updates about the feature.

I'm sorry we can't be more help on this at this time.

Regards,
Angélica