The Atlassian Community Forums are currently in read-only mode. We will be relaunching on a new platform on September 22 (read more here). We apologize for the extended downtime. For concerns or questions, please email communitymanagers@atlassian.com. See you on the other side, on the new Atlassian Community Forums! :)

×
Forums
Home Q&A Discussion groups Articles Ask a question Search
Learning
Events
Champions
Release Notes
Community
Forums
Home Q&A Discussion groups Articles Ask a question Search
Learning Events Champions Release Notes
Forums
Home Q&A Discussion groups Articles Ask a question Search
Learning Events Champions Release Notes

Forums

Articles
Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results forĀ 
Search instead forĀ 
Did you mean:Ā 
Q&A
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources
  • Community
  • Q&A
  • Jira
  • Questions
  • Is there a way to recreate a missing .fnm file that is preventing uservs from accessing project data?

Is there a way to recreate a missing .fnm file that is preventing uservs from accessing project data?

Bill McBride
Bill McBride
March 4, 2013

users cannot see any data in existing projects due to the error message below found in Atlassian log file

org.apache.commons.lang.exception.NestableRuntimeException: java.io.FileNotFoundException: C:\Jira\index\issues\_5zd.fnm (The system cannot find the file specified)

I am not sure how this file is created or how it could have been deleted but the .fnm file is not found in any of our backups. Any advise on how to recover from this error would be HIGHLY appreciated,

Thanks,

Bill

Watch
Like Be the first to like this
521 views

1 answer

1 accepted

Comments for this post are closed

Community moderators have prevented the ability to post new answers.

Post a new question

0 votes
Answer accepted
Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Champions.
Get recognized
March 4, 2013

Check the permissions on the directory and file first - is it definitley missing, and does the user running Jira have full read/write access to that directory? (In fact, it should have full access to C:\Jira and everything below it)

If the file is genuinely missing and not just inaccessible, then you can simply re-index Jira to recreate it.

If it was inaccessible, you probably need to reindex anyway, as it probably has needed to be updated.

Then, of course, you need to find out why it was changed/deleted and fix that!

View More Comments
Bill McBride
Bill McBride
March 4, 2013

Nick,

Re-indexing has solved this issue. Thanks so much for your help!

Like
Reply
Jira
Jira
TAGS
AUG Leaders

Atlassian Community Events

    See all events
    Community
    Forums
    FAQs Forums guidelines
    Learning
    About learning Resources
    Events
    Champions
    Release Notes
    Copyright © 2026 Atlassian
    Privacy Policy Notice at Collection Terms Security