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  • Is there a way to link emails with Jira issues, emails that come form external users without a jira account in our instance

Is there a way to link emails with Jira issues, emails that come form external users without a jira account in our instance

Bernardo San Ju3
Bernardo San Juan
Contributor
December 2, 2014

Any plugin, or any way to deal for instance, when some JIRA user forwards an email from a JIRA issue to a person who has not got an account in Jira. This person responds to the email but it is not shown on the JIRA issue. 

 

Any interesting plugin to manage emails within Jira? something that offers more options than the "incoming mail" tab within  JIRA system

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1 vote
Chris Cooke Old Street Apps
Chris Cooke Old Street Apps
Atlassian Partner
July 27, 2019

Have you tried External Share for Jira? It's useful because it offers a live view of Jira issues, and boards without using up licenses, and makes it very easy to email issues to external users, while letting them watch, comment or add attachments.

Let me know if this helps!

External Share board share screenshot.png

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0 votes
AgentSmith
AgentSmith
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
December 18, 2014

In the project permissions for the project(s) in question, you can define the Browse Projects permission with Group(Anyone). Then you can use the share feature to send issues. I've included reference materials below. 

Project Permissions:

https://confluence.atlassian.com/display/Cloud/Managing+Project+Permissions

Sharing Issues: 

https://confluence.atlassian.com/display/Cloud/Emailing+an+Issue

 

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