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Is there a way I can get support to call me?

Josey Yun
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March 19, 2025

I just need some tech guy to help me figure out how to get rid of my 2-step verification process. 

2 answers

2 votes
John Funk
Community Champion
March 19, 2025

Hi Josey - Welcome to the Atlassian Community!

Support will not call you, but you can enter a Support Ticket here:

https://support.atlassian.com/contact/#/

However, see if this article helps you to disable it. 

https://support.atlassian.com/atlassian-account/docs/manage-two-step-verification-for-your-atlassian-account/

 

2 votes
Nikola Perisic
Community Champion
March 19, 2025

Welcome @Josey Yun 

You can follow this guide:

 

Disable two-step verification

If you disable two-step verification, your account no longer has the protection of a second login step.

  1. From the Two-step verification page, enter your Account password and select Unlock settings to get to your two-step verification settings. You won't see this option if you recently entered your password.

  2. Under Settings, select Disable two-step verification.

  3. From the confirmation dialog that appears, select Disable to stop using two-step verification.

After you disable two-step verification, you no longer have to log in with your security key or authentication app. You can re-enable two-step verification at any time.

Be aware that if your organization requirs you to have two-step verification enabled, and you disable it on your account, you won't be able to log in to enable it again.

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