Is there a setting I can change to make image previews show in my tickets the first time it loads?

[Crystal Miller]

When opening an existing ticket, often the previews of the images attached to the ticket do not load.  Refreshing the tab brings up the previews about 2/3 of the time, but I would like them to load initially 100% of the time.

[Tomislav Tobijas · Accepted solution]

Hi @Crystal Miller ,

Just to add on what Gor said, there's a reported bug related to this behavior: JRACLOUD-96330: Attachments on a work item are intermittently not rendered 

I've been experiencing the same thing from time to time 🫤

Cheers,
Tobi

[Crystal Miller]

Thank you so much for your response @Tomislav Tobijas 

[Gor Greyan]

Hi @Crystal Miller

Thanks for the question.

This usually isn’t expected behavior, as attachment previews in Jira should load consistently. When previews fail to load and then appear after a refresh, it’s often related to caching, browser behavior, or network conditions rather than the attachments themselves.

A few things you can check:

• Try opening the ticket in an incognito mode or a different browser to rule out browser cache or extensions interfering.
• Clear your browser cache and cookies, as cache can prevent previews from rendering properly.
• Disable any browser extensions that might block content loading.
• Check if the issue happens on a specific network/VPN, as proxies or security layers can sometimes block image requests.

[Crystal Miller]

@Gor Greyan I appreciate your response.  We have tried all of these things, and it still persists.

[Gor Greyan]

Dear @Crystal Miller

No problem, glad that @Tomislav Tobijas provided the ticket link, where the issue is reported.

Have a good day :)