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Is there a dependency between Jira and JSM?

Betsy Edson
Contributor
March 5, 2025

We recently acquired another company and migrated their Jira projects to our Jira instance.  They are also using JSM but we do NOT plan to migrate all of those projects to our instance and want to leave them available, as is, for current Agents and Customers.  If I cancel that Jira subscription will there be any impact to the JSM users?  My understanding is there should be no impact; JSM and Jira are independent of one another.  Can someone confirm this will not lead to productivity issues for our current Agents.  They are not using any Jira projects.

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Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 5, 2025

Hi @Betsy Edson , that is correct. They are independent applications.

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