Is it possible to transition issues on comment with Script Runner?

[Deleted user]

Hello,

we try to transition issues from "Resolved" back to "Open" when a customer of our Service Desk comments on a ticket. Since we use ETI and customer comments get created via "Jira dummy agent" sometimes, it is not possible for us to use the "Automation" functionality within Jira Service Desk. Is there a way to implement such functionality with scripting?

Like: (dummy agent = reporter AND status = Resolved AND dummy agent adds / edits comment) -> transition to "Open"

[Payne · Accepted solution]

An "Issue Commented" event is fired when a comment is made on an issue, so you could set up a ScriptRunner Listener to take action when an issue is commented and your other requirements are met.