Here is my situation:
I want to be able to comment an issue and give the option for the customer to click on a link or a button which would trigger some events.
Per example, I want to comment:
"Does this solve your problem? Yes No"
And then if the customer could click on "Yes", and the issue would transition to "status=solved" automatically.
I know that there already are some links on the side of the screen like "Don't notify me" or "Resolve this issue". But I would like to interact with my customer through comments only.
Thank you
This is not possible OOTB. You might explore addons e.g. JETI or similar.
I was hoping for a solution without addons. :(
thank you!
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