Is it possible to bulk create service desk requests?

[Emil Petersen]

Hi Jira community,

I'm looking to create a bulk volume of service desk requests, and I was hoping to accomplish that in bulk, instead of going issue-by-issue.

However, the Python client for Jira only allows creating one service desk request at a time, and I didn't manage to find any documentation for a way to create service desk requests in bulk. Not like how I can with regular Jira tickets.

Is this possible?

The reason I'm hoping to do this is A) to prevent an issue we were seeing where some recently created issues weren't presented as part of JQL search results, and B) to improve performance of a monitoring tool I'm creating which relies on Jira service desk.

Thank you in advance for your responses.

[Dave Mathijs · Accepted solution]

Hi @Emil Petersen welcome to the Atlassian Community!

There's an Atlassian Community Event (ACE) today about this topic:

Atlassian Cologne presents automating issue creation in Jira Cloud using Python 

[Emil Petersen]

Hi @Dave Mathijs ,

Thank you for replying. It seems as if this presentation is aimed at 'regular' Jira issues, and not Service Desk customer requests.

The example code does not reference the method you'd use with the Python client when creating customer requests - create_customer_request - but only the method used for "regular" tickets - create_issues.

Seems to me that bulk creation of service desk customer requests may not be possible, which is what I was hoping to confirm.

Thanks again

[Dave Mathijs]

Can you elaborate a bit on the use case? Why are you trying to create JSM requests in bulk? What is the source? Are they monitoring alerts?

[Emil Petersen]

Yes, they are monitoring alerts. After discussion with team members, we've decided that it may not be necessary to use JSM for this. Particularly as bulk creation seems unviable (and I prefer not to go one issue at a time).

I can probably close this out. It seems to not be supported, and creating non JSM tickets seems to be the solution.