Is it possible to automatically change Issue status according to email received?

[tamta.shekiladze]

Hello,

I would like to know if it is possible to automatically change issue status based on email received. For example: if email received from contains some predefined words, system has to change status accordingly. 

Is there any settings for email commands or rules, where Admin can configure those predefined words and create commands?

[Julia Foden]

This plugin JEMH enables you to use directives at the top of the email body to edit an issue, transition, assign etc

[tamta.shekiladze]

Hi, thanks for your response. Can those plugins help us with this case as well? 

Configure exclusive email notification for project (atlassian.com)

[Mohamed Benziane]

Hi, 

Welcome to the community.

This is not possible, you can try a plugin to achieve this, maybe Scriptrunner or other one.

[tamta.shekiladze]

Hi, thanks for your response. Can those plugins help us with this case as well? Configure exclusive email notification for project (atlassian.com)