When adding a "note" or "external reply" on a Jira case is it possible to get that sent to an external mail recipient.
When sending to a "user" I type @Name is it possible to type some text to add a arbitrary mail like kalle.anka@ankeborg.se and doing that the note is also sent to kalle
You can use Automation for this purpose.
Trigger - comment added
Conditions - as needed to zero in on when to send email
Action - send email to desired recipient
Can you elaborate on your answer and please in more detail explain to a non knowledge person like me?
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