Inviting users error - Still sending invites

[Hunter Lardy]

User access admins in our organization have been seeing spotty performance when attempting to add users using the Atlassian Administration > Directory > Users > Invite Users button. It seems around every other time we attempt to invite people we get a notification [1] on the bottom left of the screen stating: 

"Still sending invites
This may take a minute. We're emailing X users to invite them to your organization."

The blue "Send invite" button [2] on the bottom right of the screen has a spinning circle.

Generally, I'm adding up to three users at a time. I don't select any Apps, but I do add 1 to 3 group memberships. 

In every case I've seen this error, I've waited up to 20 minutes with no response on the page. If I cancel the invite and try again, it seems to work as expected. 

Just want to get this out there in case others are experiencing the same issue. 

[John Funk]

Hi Hunter,

It's probably worth the effort to create a support ticket with Atlassian as it might be a bug they need to fix. 

One question, is there a reason you are not selecting any products? Have you tried selecting at least one product to see if it behaves differently?

https://support.atlassian.com/contact/#/

[Prachi Bolar]

Hello Hunter,

Welcome to community :) 

Could you please follow below once

• Make sure that you are running the latest browser version, which is compatible with the cloud environment.
• Clear the browser cache so that old information is cleared. For example, in Google Chrome.
• Run the browser in incognito mode to see if this is affected by stored information on the browser.
• Manually disable the extensions to avoid any of them possibly blocking the content from being loaded.

if it still occurs then please reach out https://support.atlassian.com/contact/#/ and you can select the product cloud admin to further get assistance

Thank you,

Prachi