Invite failed to reach out to a person

[Chiakang Chen]

The system failed to send invite to a person. That person insisted that the invite no show in in-box nor spam folder. We tried his another email but still not working. That's very strange.

I probably need someone who can look into my project history to clarify. I leave the email id of the problematic accounts here for reference:

"kwm" and "wemin.kuo"

Thanks

Rex Chen

[Angélica Luz]

Hello @Chiakang Chen,

Welcome to Atlassian Community!

Thank you for sharing the account information, it helped me find their email address to check here.

For both of the emails, there are no bounces or blocks, and checking on your tools, the notifications are being delivered:

Kwm:

Wemin.kuo:

Can you ask them to go to id.atlassian.com and try to log in?

Kind regards,
Angélica