Integration with Microsoft Teams

[Audra Bonacki]

Hi, we'd like to integrate Microsoft Teams with our JIRA cloud instance to be able to create tickets or migrate conversations to JIRA tickets from Teams. Is this possible? It does appear we have it integrated but all I get in Teams are updates to tickets, we want the reverse communication too. 

[Dominic Williamson · Accepted solution]

Hi @Audra Bonacki, yes you can create, edit work items, comment and get updates from the Jira Cloud app for Microsoft Teams. Get it from the Teams App Store - https://marketplace.microsoft.com/en-us/product/office/WA200002140?tab=Overview 

Documentation: https://support.atlassian.com/jira-software-cloud/docs/integrate-jira-cloud-with-microsoft-teams/

Video overview: https://www.youtube.com/watch?v=_MWiWAR_QiA

[Carlos Garcia Navarro]

Another document that may be helpful.

[Patrick Schüßler _yasoon_]

Hi @Audra Bonacki ,

As Dominic already mentioned, Atlassian does provide native integrations between Jira and Microsoft Teams. 

At yasoon, we’re also developing powerful integrations for Microsoft Teams and Jira products. With our Microsoft 365 for Jira app you can, for example:

• Start a Microsoft Teams chat directly from a Jira issue and link it back to the ticket: Teams: Start a chat/channel conversation

• Create Jira tickets directly from Teams messages in chats or channel conversations: Create new issues based on chats/channel conversations

• Expose the JSM customer portal in the top Teams navigation, so customers can easily raise support tickets right from Teams: Raise support tickets from Microsoft Teams

And there are many more features that come with the app.

Please note that I’m working for yasoon, the company behind this app, so happy to help with any questions. If you’re interested, feel free to book a product demo with us: Microsoft 365 for Jira

Have a great start to the new week and best,
Patrick