Integration between Jira and Bitbucket Cloud broken

[Ole Laurisch]

Hello,

the integration between Jira and Bitbucket cloud is broken for our projects for several weeks now.
Branches are not showed in the Jira tickets and tickets are not moved automatically on merge.

Any ideas how to solve this issue?

[Stephen Sifers · Accepted solution]

Hello Ole,

Thank you for finding and reporting this issue. The first steps we would suggest to attempt to resolve this issue would be to remove the Application links from both sides, then once the application links are removed you should add them again to the applications.

Please test this out and let us know the results. If you’re still having the issue after this I will create a support request on your behalf to get this addressed.

Regards,
Stephen Sifers

[Ole Laurisch]

Re-adding the applications did the trick.

Thanks,

Ole