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I need to integrate email, webchat and whatsapp channels to Jira Software so that upon request a ticket is automatically opened. For the voice channel I already have it integrated via API. But I need to know if instead of using JS REST APIs I can pass as parameters via screen popup via HTTPS
Regards
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you mean passing argument with JS. For sure possible. There was once the possibility to add custom JS code over hidden custom fields. I don't know if that still works.
It seems that you have strong coding skills. So I recommend to write your own app/plugin with Atlassian's SDK. Then you can safely add whatever you need.
So long
Thomas
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