Integrating Site-Improve with Jira using Siteimprove’s Jira Connector

[ADITYA V]

Hello Community!

Thanks in Advance, Please post your valuable suggestions for our below question it would be a great help to us.

In our Project we were trying to Integrate Site-Improve with JIRA using the Site-Improve's JIRA Connector i.e., In order to create a Jira issue directly from the Site-Improve platform.

1. We followed the detailed steps provided in the below attached document link (https://support.siteimprove.com/hc/en-gb/articles/360004360532)
2. In the first step we were able to add a new Cloud Jira connection under the Integration list inside the Site-Improve platform.
3. In the Second Step we were trying to add a Jira Connection user so that he/she can start create Jiras from the Site-Improve Platform itself.
4. At this stage after providing the necessary details of the Jira account user including Name, Email, and Jira API token it was throwing an error.
5. 
6. Though the Jira User we added in the above step has Project access and he was able to create tasks inside the Jira board but yet we are still seeing the above error.
7. And one of our main question is does the free version of Jira allow API calls or not?

[Petter Gonçalves]

Hello @ADITYA V

Welcome to the Atlassian Community!

I confess that I'm not aware of which permissions are required to integrate Site-improve with Jira, however, I can confirm that the API token generated in Jira should work as a password and allow the exact same permissions added to the user for which the API was generated.

One thing that I noticed is that the user added in your screenshot (test125@example.com) does not seem to be a real user, so I suppose you just changed it to don't display the real e-mail in the screenshot. Is that correct? Or you are explicit using that user?

Also, can you confirm if the user where the API was created is a licensed user in your Jira Cloud and not a Jira Service Desk customer restricted to the portal?

Answering your second question, REST API is allowed in any Jira plans, including the free tier.

If the user's permissions are correct and a Jira license is being added to it, I suggest contacting the support team from Site-Improve and confirm which permissions are required to perform the integration.

Let us know if you have any questions.

[ADITYA V]

Thank you  @Petter Gonçalves  for your valuable Suggestion I will definitely try them out.

Answering your first question, Yes that is right! the user I mentioned in the screenshot is not a real user, I am not using that user explicitly at all and I just kept it generic to don't display the real e-mail in the screenshot.

and also the User in Which API was created is a licensed user in our Jira Cloud account.