Installed trial portfolio, but get License Violation

[Topher Jerome]

Hello,

I'm new to Jira and Portfolio. I just added (or attempted to) the Portfolio trial, but when I go to manage plug-ins I am prompted to start the free trial. I do this, it says "adding license," but get the same error message. I'm running in circles with this. Does anyone have any advice to get me started?

[Daniel Eads]

Hi Topher, welcome to Community!

I took a look at your Cloud account details. The Portfolio trial isn't able to start because the 7 day trial period for Jira Software is over and there aren't valid credit card details for Jira Software to continue working.

If you update the credit card on file, the system can renew your account - once the account is current and paid you should be able to activate the free trial.

Here are the steps to update the card:

1. Log in to your My Atlassian account
2. You'll arrive on the Licenses page by default.
3. Click on your Atlassian License subscription. The account management pane will now display.
4. Look for provide payment details or update Credit Card link and supply the card to be used for billing - click Save when finished.

After that the Portfolio trial should be able to start.

Let me know if you have any further issues!

Cheers,
Daniel