Installation Jira

[Mervi Vaarala]

Guten Morgen - Wir benötigen bitte Hilfe, Jira zu installieren - Könnte sich bitte ein Supporter per TeamViewersession mit uns in Verbindung setzen - +49611183610 - Fragen Sie bitte nach Herrn Fenzlein - Danke

[SMS]

Mervi,

Thank you for reaching out!

From what I can understand, you are having trouble installing Jira. In order for us to help you, we will need to know a bit more about the situation.

To install Jira, the method is different depending on if you're on Linux or Windows. Have a look below:

• Installing Jira Applications on Linux
• Installing Jira Applications on Windows

It will help us to know the following about your setup:

• Jira version you are installing
• Linux or Windows? If Windows, are you installing to run as a service?
• Database type and version.
• Java version
• Which method of installation are you attempting, and where are you stuck?
• Any error messages you see will also help.

Thank you very much!

Regards,

Shannon

[Mervi Vaarala]

Hi There - we updatet Confluence and now we get the following message:

could you help us, please ?

Pre-upgrade validation failed. Check the Confluence application logs for more details. You'll need to fix these problems and restart Confluence before you can upgrade. Upgrade error message: Cannot update schema

2019-03-21 14:52:24

error

[SMS]

Mervi,

Thank you for sharing those details with me. That really helps me.

It appears that you have run into this issue:

• Upgrade failed, application will not start: com.atlassian.config.ConfigurationException: Cannot update schema

Could you run through that article and the steps to correct the issue? This should work, but if it does not, please let us know what Confluence version you upgraded from, to, your database version, and the exact process you performed so far to upgrade.

Regards,

Shannon