Incredibly slow refresh (August 2021)

[Dave Prout]

In Austin, TX - seeing 10s + refreshes of my JIRA Cloud instance. It's a fairly small project, maybe 100 items total.

What gives?

[Brant Schroeder · Accepted solution]

@Dave Prout Welcome to the Atlassian Community.

If you are experiencing issues with your cloud instance it could be a lot of different things that are causing the slow response time.  The first place to check would be Atlassian Status https://status.atlassian.com/  to see if Atlassian is having any issues.   I would then check and see if maybe it is your network.  Network speeds can be fast but routing issues can cause latency.  I would check on your phone connected to your phone's wireless data to see how it performs.  If it is slow on both networks I would then submit a support ticket so technical support can check the instance you are hosted on. https://support.atlassian.com/contact/

Right now I am not seeing issues on any of the instances I have access to but that does not mean your instance is not having issues.

[Dave Prout]

Thanks @Brant Schroeder  - no issues on the dashboard.

Routing isn't something me, as an end user, can solve for unfortunately. 

I've gone ahead and filed a ticket. Thank you for the speedy response!