Inconsistent OBE Button Behavior and Missing Resolution Field for the SYSTS Project

[Tharunkumar B]

Description: We are experiencing an issue with the SYSTS project workflow. The OBE button is visible on issue screens, but it does not appear in the workflow configuration. Additionally, the Resolution field is missing from the OBE and Close transitions, which previously allowed us to set the resolution when closing or marking an issue as OBE.

Here are the key points to consider:

1. Visible OBE Button: The OBE button is still visible on issues in the SYSTS project. However, when reviewing the workflow, the transition for OBE is not present or cannot be located.
2. Missing Resolution Field: The Resolution field no longer appears when the OBE or Close buttons are clicked, making it impossible to set the resolution when closing issues.
3. Workflow/Screen Configuration: We suspect there may have been a recent change in either the workflow or the screen configuration, which is causing the Resolution field to be omitted from the transition screens.

[Анна]

Hey Tharunkumar, this actually matches a known issue pattern with workflow and screen configs getting out of sync, worth checking a couple of specific things.

First, on the button being visible but not showing up in the workflow editor, that mismatch usually points to either caching on the issue view or the transition being defined through a different workflow than the one you're looking at in the editor. Worth double checking under Project Settings, Workflows, that you're actually editing the workflow tied to the issue type used in SYSTS, sometimes a project has more than one workflow depending on issue type and its easy to end up looking at the wrong one.

For the missing Resolution field on the OBE and Close transitions, that's almost always the transition screen configuration rather than the workflow logic itself. Open the transition in the workflow editor, check what screen is assigned to it under the properties panel, then go into that screen's field configuration and confirm Resolution is actually added there. If someone recently edited the screen or swapped it out, that would explain the field just disappearing from those two transitions specifically while presumably still working on others.

If both of those check out and it's still acting weird, it might be worth trying a project export or checking with an admin if there's been a recent change to the workflow scheme, sometimes changes get applied inconsistently across issue types until a reindex happens.

Hope one of these gets you closer!