Inactive user profile fields cleared

[Sasha Solig]

When a user AD account is disabled we are seeing some user profile fields are cleared while others are persisted. This is causing problems for reporting on issues associated with inactive users.

The user profile field that is persisted is linked to the AD Department attribute.

The user profile fields that are removed are linked to the AD extensionAttributeXX attributes.

All the above AD attributes are still populated in the inactive AD object.

[Sasha Solig · Accepted solution]

Sorry just realised what happened here. Additional user profile fields were added AFTER the user profiles became inactive and were therefore never sync'd... Doh!