Hi,
We are using the cloud version of JIRA.
We have enabled creating a ticket from email, this works (mostly).
In some cases (I can reproduce), a ticket is NOT created and it is unclear what has happened. Even re-sending the email, does not work, meaning, I think that somehow, in some cases, emails are being "ignored" from creating a new ticket and its unclear why that's the case.
Note: I am "forwarding" the email to the JIRA email address.
Is there anywhere in JIRA I can look to see email processing logs? I know that in Service Desk, that feature exists (used it before), but for some reason, can't find the same in JIRA software.
Thanks
