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  • In new workflow editor, what rule to change the resolution state if a ticket needs to be reopened

In new workflow editor, what rule to change the resolution state if a ticket needs to be reopened

Jonathon Crowley
Contributor
June 3, 2026

In the new workflow editor, I want to reset the Resolution when reopening a ticket. 

According to the available guidance I can find, this is now managed via the Rules/upload a work item field.  

As per the image, what resolution should I choose to ensure the ticket returns to an "empty" resolution state?

Screenshot 2026-06.jpg


1 answer

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Answer accepted
Nikola Perisic
Community Champion
June 3, 2026

Hello @Jonathon Crowley 

Toggle the Clear this field below.

Jonathon Crowley
Contributor
June 3, 2026

Of course!!  Such a simple answer and so obvious once you say it. 

Thank you so much. 

Like Nikola Perisic likes this

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