In my Jira instance, I have to hit create 2x when creating any type of issue

[Jo-Lee Bertrand]

In my sandbox environment, I can create any issue type from the list view and I only have to hit create once. In our live environment, we have to hit create twice. Once after adding a new item, and then a dialog box pops up in the bottom right corner. What setting in Jira could possibly be affecting this?

[Jo-Lee Bertrand]

This is across every project in our live environment. I can't find a global create screen in the screen lists. 

[Shawn Doyle - ReleaseTEAM]

Hi @Jo-Lee Bertrand 

Could you share a screen shot of this additional dialog box?  That might help us figure out what is causing it.

[Jo-Lee Bertrand]

For sure! Note that no additional fields require information. Just need to hit create for the second time. 

[Shawn Doyle - ReleaseTEAM]

So this create screen pops up a 2nd time?

[Jo-Lee Bertrand]

From the list view, if I want to make a new item, I click create like this and then after I hit create, the dialog pops up and I have to clink create again. No new information is required so I don't know why it is having the dialog box pop up or what setting is making it do so.

[Shawn Doyle - ReleaseTEAM]

ok, I'm pretty sure this is by design, allowing you to modify any of the fields if needed before actually creating the issue.

[Jo-Lee Bertrand]

I would agree if it also happens in our sandbox environment, but it does not. Also seems to only be on company-managed (not team managed)

[Shawn Doyle - ReleaseTEAM]

Is your sandbox a team managed project?

[Jo-Lee Bertrand]

no - also company managed (software)

[Shawn Doyle - ReleaseTEAM]

Look to see if you have a 'create screen' configured in the non-sandbox environment.

[Jo-Lee Bertrand]

No...nothing like that in place (this is across every project in our live environment)

[Jo-Lee Bertrand]

Checking to see if anyone has any thoughts on why this may be occurring?

[Jo-Lee Bertrand]

Checking in again on any updates? Thoughts?