Hi @vineeth gajjela ,
welcome to the Atlassian community!
It depends from workflow and resolution configuration. Please check that :
- you have "close issue" project permission
- your wf has a transition to done status and verify the related condition
- resolution is a field of the trasition screen
- "answered" is a resolution value
- there are no workflow properties on the close transition that limit resolution values
Hope this helps,
Fabio
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