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In accurate user count in the org

Bhaskar Wunnava October 14, 2024

Hi,

I am using a free instance of Jira & Confluence. when i am checking in the administration -> Directory -> Users, total users are only 3 however when i check in the billing section (Administration -> Billing) for both Jira & Confluence it is showing as 10 users per product.  is this a Bug?

Screenshot 2024-10-15 at 9.53.58 AM.pngScreenshot 2024-10-15 at 9.54.20 AM.png

 

Thanks & Regards

Bhaskar

 

 

 

1 answer

1 vote
Trudy Claspill
Community Champion
October 14, 2024

Hello @Bhaskar Wunnava 

Welcome to the Atlassian community.

In the second screen image you have a filter applied. How many users do you get when you clear the filter?

Bhaskar Wunnava October 18, 2024

Hi @Trudy Claspill 

There are no Suspended users. what I found is I have a trail installed for ROVO and it is consuming all the free users. Surprisingly it was not showing in the users list.  when i removed ROVO i am able to see the correct User count.

Thanks & Regards

Bhaskar

 

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