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In Next-Gen cannot edit tickets in advanced search filter

Claire Schriever
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July 5, 2020

I am trying to create an advanced filter to save it. I have built the list view and saved the filter but when I want to click into a ticket it doesn't work. I want to be able to still edit the tickets or put comments but under advanced search it seems locked. 

Is there are solution to this?

1 answer

0 votes
Jack Brickey
Community Champion
July 6, 2020

Can you share a screenshot of what you are seeing? You should be able to click on the issue key in the list and have it open the issue in the detailed view.

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