In Jira server none of the top menu bar buttons do anything from system dashboard,but work elsewhere

[jiimmyl]

Even with full admin access, none of the top menu bar buttons in Jira Software (server v7.12.1) work (i.e. Dashboards, Projects, Issues, Boards). The create button loads a spinning loading wheel and gets stuck. However all of this only occurs from the main system dashboard but works correctly from other pages. 

[Alexey Matveev]

Hello,

Are you logged to this Jira instance?

[jiimmyl]

yep

[jiimmyl]

As you can see above, the drop-downs simply load a small blank box.

[Yogesh Mude]

Hi @jiimmyl

Welcome to the community!

Check the log files, for more detailed information...

<JIRA_HOME>/log/atlassian-jira.log file

[jiimmyl]

thanks!

[jiimmyl]

2018-09-25T10:14:37.674+0100: 947798.348: [GC (Allocation Failure) [PSYoungGen: 240928K->2969K(237568K)] 730735K->493271K(761856K), 0.0692980 secs] [Times: user=0.22 sys=0.05, real=0.07 secs]

I am getting the above GC Allocation Failure, thats the only thing in the logs.  

[Yogesh Mude]

HI @jiimmyl

Please have a look at the below KB.

https://confluence.atlassian.com/jirakb/jira-running-out-of-memory-due-to-gc-allocation-race-condition-957122851.html

Hope it helps.

[jiimmyl]

I may well be wrong but I believe this is an unrelated issue. After forcing the garbage collection process and checking the logs to make sure this was successful, the menu issues still appear.