In Jira forms, is it possible to make the Summary field non-mandatory, or alternatively, set a defau

[nagata shumpei]

When submitting a form, users are required to enter a Summary (issue title).
However, in our use case, the content is always the same, so we would like to avoid manual input each time.

We are not using Jira Service Management.

[Trudy Claspill · Accepted solution]

Hello @nagata shumpei 

It is not possible to either make the Summary field optional or to set a default value for it in Forms used in Jira Software and Business projects.

I did not find a change request for either of those items in JAC.

You could open a support case with Atlassian to find out if they have change requests for either of those features. If you go that route, please report back here what you learn.

[nagata shumpei]

Hello @Trudy Claspill 

Thank you for your response!
I understand that it seems difficult to achieve.....

[Karan Sachdev · Accepted solution]

Hey @nagata shumpei

Good day!

Summary is a mandatory field across Jira, and we don't have a way to make it optional. This applies to all the channels that can be used for creating work items: APIs, forms, or directly via the Jira UI.

We can't set a default value either. This is by design, and there's no workaround, to the best of my knowledge.

If you would like to keep the Summary consistent, you may use workflow post functions to update it upon work item creation. However, the users will have to enter a value when submitting the form.

Thanks!

[nagata shumpei]

@Karan Sachdev 
Thank you for your response!
I understand that it seems difficult to achieve.....

[Olha Yevdokymova_SaaSJet]

Hi @nagata shumpei 

This is something you can handle cleanly with Smart Forms for Jira(developed by our team).

In Smart Forms, users don’t need to interact with the Summary field directly at all.

Instead, you can control it entirely through form-to-issue mapping:

• Create your form with the fields you actually need

• In the form settings, map values to Jira fields

• Set the Summary field automatically, either:

  • as a static value (e.g., "Standard Request")

  • or dynamically using form inputs (e.g., "Access request – {{Employee Name}}")

  • by devalut without setting automation it will be the form name 

So from the user’s perspective:
→ they just submit the form
→ the issue is created with Summary already populated

If you want the Summary to always be the same and completely invisible to users, you can:

1. Add a field in your form (e.g., a text field for Summary)

2. Set a default value (e.g., "Standard Request")

3. Map this field to the Jira Summary field

4. Hide the field in the form

Result:

• Users never see or edit the Summary

• Every created issue gets the same predefined title

This forms work everywhere in any Jira project and can be shared externally via link, Confluence or embeded everywhere and there is - 

• No need to make Summary optional (it stays required in Jira, but handled in the background)

• No manual typing → consistent issue titles

• You can standardize naming across all requests