Importing and using User Properties

[Michelle Gronwold]

I am looking for guidance on creating and using User Properties to store Jira users Dept, Job Title, and Manager. I would like to use the information in queries and workflows. Example, a user creates an issue that requires their managers approval.

Is it possible to import this data from Active Directory or Entra?

I see that I can add User Properties and value per user, one at a time. But would prefer that this information is updated through a synch. Right now, we are using on-prem Jira Data Center v 10.3.4, with plans to migrate to Jira Cloud next year.

Any suggestions?

[Aron Gombas _Midori_ · Accepted solution]

There are third party apps that do exactly this without manual work.

This one with 900+ installations seems like a popular choice.

[Mykenna Cepek]

A Jira Cloud automation rule can be triggered by an incoming webhook. Assuming your organizational networking permitted the integration, that can be used to "import" arbitrary data and allow the rules to act on that data.

A rule to set User Properties would need to have a Jira Admin as the Actor. You could design the rule to accept data for a single user (good for initial validation / MVP), but eventually allow it to loop and process data in a batch.

I think the challenge will be the user lookup from within the rule. The assumption is that your external system will have a user ID that Jira recognizes. Proper SSO configuration does this for us.

I feel pretty confident this DIY approach will work in Jira Cloud given the assumptions above. I'm less confident in Jira Data Center -- it's been a while since I've used that version.

[Mykenna Cepek]

(see other response)