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Import issues - assigning users in csv

Marv van Niekerk
November 15, 2018

Hi,

Looking for help on assigning issues when they are imported via csv please. I've tried the user's email address & display name as options without success. Any ideas?

2 answers

0 votes
Marv van Niekerk
November 15, 2018

The username is whatever comes before the @ in the user's email address.

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Manuela Karaabova [Botron]
November 15, 2018

Hi,

Did you add 'Assignee' in the header row, and during the import you should map it to the 'Assignee' field in your system? The user's email address is the right way to match the user.

Marv van Niekerk
November 15, 2018

Thanks. 

I tried the email address which didn't work. I read on another thread that the username is whatever comes before the @ in the email. This worked for me.

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