Currently, whenever a user replies to an existing ticket, the person Assigned to that ticket gets an email notification so they are aware another email has come in for that ticket and they can respond to it. This is acceptable and expected.
If the Assignee for a ticket is OOO, the email goes to the assignee's personal email and is not seen by the current support personnel.
How can we tell JIRA to send them to someone else while the assignee is out?
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