If an org admin has left the compnay

[Alex Curry]

If an Org Admin has left the company, will the automations set by that user continue to work, or do the automations need to be transferred to another Org Admin? 

[John Funk · Accepted solution]

Hi Alex,

Yes, they will continue to work. But if there is an error when the automation runs, it will email the user who is now gone. So you should change the owner of the rule to someone else who is still there. You can do that in bulk. 

[Alex Curry]

Thank you!

[John Funk]

You are very welcome!

[Trudy Claspill]

Hello @Alex Curry 

Welcome to the Atlassian community.

Automations will run if the Rule Actor retains the permissions needed by the rule components.

If the Organization Admin was specified as the Rule Actor and their account is disabled or removed, the rules will fail.

If the Rule Actor is Automation for Jira  or another user that still has access, then they should continue to run and work as expected.

[Victor Law - Ricksoft]

Hi @Alex Curry

It depends on whether the third automations/integrations were set up using the user account (for example, via account authentication or an API token). 

If you’re referring to Jira Automation rules, please make sure the Rule Actor currently tied to that user is reassigned to either a new account or the dedicated Automation for Jira user.

https://support.atlassian.com/cloud-automation/docs/what-is-a-rule-actor/

Thank you.

[Charlie Misonne]

Indeed! It really depends on the rule actor.

In our organization we have a practice to use dedicated system users as automation rule actors for our important rules. It limits what the rule can do permission-wise (compared to the default automation user) and ensures the run keeps running when a user becomes unlicensed.