If I remove a user from an unverified domain, will they still appear as a reporter, assignee, or com

[Venkat Jira Admin]

In our Jira Cloud environment (single organization), we have two domains: abc.com and xyz.com. The abc.com domain is verified, whereas xyz.com is not.

When removing a user such as aaa@abc.com, I typically delete them from the user list and then deactivate them via Manage Accounts. However, even after deactivation, aaa@abc.com still appears as a reporter, assignee, or commenter in various Jira issues.

My question is: If I delete a user like bbb@XYZ.com—whose email belongs to the unverified xyz.com domain—from the user list, will their name still appear as a reporter, assignee, or commenter? Since xyz.com is not a verified domain, we are unable to deactivate users from it through Manage Accounts.

I would like the username (from the unverified domain) to remain visible in Jira issues even after the user is removed from the user list.

[Dilip]

Hi @Venkat Jira Admin 

Yes, the user will still show up as Former user

[Jaime Escribano]

Hi Venkat!

Others have already given you details on the difference. I only wanted to address your question directly.

Yeah, the user will still show up.

Have a lovely day!

[Venkat Jira Admin]

Hi @Jaime Escribano 

I would like the username (from the unverified domain) to remain visible in Jira issues even after the user is removed from the user list.

Thanks.

[Jaime Escribano]

Yeah! That's what i meant.

You will have to "suspend" the user access. The user won't have access to your organization but they will remain in the directory, so they'll still show up in the field.

Hope that helps! If so, would you be so kind as to accept the answer so it can help others in the future?

Regards,

Jaime

[Prachi Bolar]

hello,

Welcome to community :)

Please find details below 

Managed accounts :

- Org admins have the right to delete these accounts and when you delete the account the data they are part of say assignee and reporter etc they will appear as former user

Please find more details here : https://support.atlassian.com/jira-cloud-administration/docs/deactivate-or-delete-managed-accounts/

Umanaged Account: 

- Unmanaged accounts cannot be deleted by org admins, you can only suspend their access or remove them from the site but not delete the accounts 

- They are the owner of their account.

- Please find details more here : https://support.atlassian.com/atlassian-account/docs/delete-your-atlassian-account/

Unmanaged account: After 14 days that a user clicked to delete their account via https://id.atlassian.com/manage-profile/email, their Atlassian account is completely deleted.

When the Atlassian account is deleted, on all Cloud instances where they were listed as a user, their full name will show as "Former user".

Thank You,

Prachi

[Benjamin]

Hi @Venkat Jira Admin ,

First, you can't delete an unmanaged user. These users are not under your org's control since XYZ wasn't claim. Therefore those users accounts are either under another Org's control or the individual owns the user account. Hence, why you are only have the option of just removing or suspending them from your site. If I remember correctly, the data still remains for traceability but their name is replaced with delete users or something to that affect. 

For anything, I would recommend testing it since cloud features and behaviors change from time to time. Would create a test user and create a ticket. Then remove the user from the org and view how the tickets shows up.